Bright futures, built together

Term Dates

Please see the calendar on the HeadStart School website for all important school dates.
http://headstartphuket.com/calendar

Contacting School

The School Administration Office is open Monday to Friday from 7.30am to 5.00pm, and on Saturday mornings from 9.00am to 12.00 noon.

Tel: +66-7661-2876
Fax: +66-7661-2877

The school’s address is:
HeadStart International School, Phuket
39/99 Moo 4, Soi Na-Seau 1,
Vichitsongkram Road,
Tambon Vichit, Amphur Muang
Phuket 83000

The school’s website is http://headstartphuket.com/

Contacting Teaching Staff

Email is the preferred means for all non-urgent contact. Your child’s Homeroom Teacher will provide you with their email address. You may also contact the School Administration Office who can pass on messages.

The School Day

Times	Monday – Thursday
8.00 – 8.20 am	Registration and Homeroom
8.20 – 9.15 am	Lesson 1
9.15 – 9.35 am	Morning Break
9.35 – 10.30 am	Lesson 2
10.35 – 11.30 am	Lesson 3
11.30 – 12.20 pm	Lunch Break
12.20 – 12.55 pm	Guided Reading
1.00 – 1.55 pm	Lesson 4
1.55 – 2.15 pm	Afternoon Break
2.15 – 3.10 pm	Lesson 5
3.10 – 3.20 pm	Afternoon Homeroom
3.30 – 4.20 pm	Extra-Curricular Activities
4.30 – 6.00 pm	Academies

Times	Friday
8.00 – 8.20 am	Registration and Homeroom
8.20 – 9.15 am	Lesson 1
9.15 – 9.35 am	Morning Break
9.35 – 10.30 am	Lesson 2
10.35 – 11.30 am	Lesson 3
11.30 – 12.20 pm	Lunch Break
12.20 – 12.55 pm	Guided Reading
1.00 – 1.55 pm	Lesson 4
1.55 – 2.15 pm	Afternoon Break
2.15 – 3.00 pm	Lesson 5
3.10 – 4.00 pm	Extra-Curricular Activities
4.10 – 5.40 pm	Academies

Notes :
Pupils should arrive at school with enough time to get to their classroom and attend registration and Homeroom. They should be ready and equipped for the day ahead.
Pupils who arrive late (after 8.15 am) should immediately report to the School Administration Office/ Late Sign -in Desk so that the register can be updated.

Attendance and Absence from School

In the event of sickness, parents should email the Homeroom Teacher as soon as possible to keep teachers informed of their child’s condition and whereabouts.

The school year is not less than 180 days long. The teaching days are full and intensive. It is therefore important for attendance to be as near to 100% as possible. We would like to ask for your continued support in trying to achieve this.

Pupils with less than 80% attendance will be asked to repeat the year, according to Thai law.

The Parent Committee

The mission of the Parent Committee of HeadStart International School is to grow and enhance the educational development and social awareness of pupils.

The Parent Committee covers aspects of the school that directly involve the scrutiny of the procedures of the school with regards to educational policy, the school’s community links, social events and promotional events for the school.

The Committee can be contacted by email at pc@headstartphuket.com

The Parent Committee is managed by parents and holds meetings with School Management Team (SMT) representatives present.

Any parents interested in joining the committee or wanting more information on the roles and responsibilities of the committee, should email the committee directly or contact our Administration Office.

The Parent Committee acts as one of the channels of communication to bring parental concerns to the attention of the school management.

Primary School Curriculum

In Primary, we follow the HeadStart Curriculum, which takes its inspiration from the English National Curriculum.

Our HeadStart Curriculum has been developed so that it is exciting, challenging, relevant and engaging for all our pupils.

At HeadStart all our Primary pupils study English; phonics (in KS1); guided reading; maths; science; geography and history (collectively called humanities); Personal Development and International Awareness Studies (PDIAS); Personal Development and Relationship Education (PDRE); Physical Education (PE) and swimming; Religious Education (RE); art; music; computing; and languages.

For students identified as requiring additional English support, EAL is a compulsory academic provision integrated into the weekly timetable. This targeted support includes four hours of specialised lessons and mandatory after-school sessions designed to strengthen phonics, decoding, and reading fluency. For full details on fees, curriculum integration, and the 5 Stage Model of Language Acquisition, please refer to the EAL Parent Brochures below.

The folder with the different versions of the brochure can be found here : EAL Brochures

Swimming and Physical Education (PE)

At HeadStart, we encourage swimming from the earliest class. Living on an island, we believe that swimming is a life skill which all children require.

During rainy season, the PE department will decide if it is too cold to swim and will make alternative PE arrangements. However, throughout the rainy season, please continue to dress or provide a swimsuit for your child on the scheduled day in preparation.

As swimming is a compulsory part of our curriculum, it is expected that all children will take part. If your child is too ill to swim, they should not be in school. If they are in school but not swimming, a medical certificate from the doctor needs to be provided to their Homeroom Teacher. If a child is not swimming, the parent must inform the Homeroom Teacher via email as soon as possible.

Medical Conditions for non-participation in Swimming

In some cases, children may have to avoid swimming due to a medical condition. These cases must be discussed on a one-to-one basis, depending on doctor’s advice and severity of condition. Medical certificates must be shown to the teaching staff for non-participation.

We encourage all parents who wish for their children not to take part in swimming lessons due to ill health, to discuss this with the Head of Foundation and Primary as soon as possible so alternative support strategies and care plans can be discussed with the teachers and PE staff.

For health and safety reasons, children who are not swimming are not permitted to wait in the Nurse’s room or unsupervised in their classroom. Non-swimming students are encouraged to still take part in the swimming lessons, by observing from the side, looking at techniques and interacting with the PE staff.

Language Options

Pupils who are Thai nationals are required to study Thai as a First Language.

Pupils who hold dual nationality (both Thai and foreign passports) have the option to choose to study either Thai as a First Language or Thai as a Second Language. The parents of those children with dual nationality in Key Stage 1 have until the end of week two to choose whether they wish for them to study Thai as a First Language or Thai as a Second Language. After the first two weeks, pupils are expected to study their chosen Thai language for the remainder of the academic year.

Those pupils with dual nationality in Key Stage 2 may move between Thai as a First Language or Thai as a Second Language at the start of the year, however, from week 3 these pupils are expected to study their chosen Thai language for the remainder of the academic year.

Pupils holding passports from other countries must choose to study Mandarin Foreign Language, Mandarin First Language, French First Language or Russian First Language.

At the start of the school year, pupils may move between Mandarin, French and Russian. From week 3, pupils are expected to study their chosen language for the remainder of the academic year.

The Thai language provision is as follows:

• Thai first language – 5 hours per week
• Thai second language – 5 hours per week
• Thai foreign language – 1 hour per week

Our Modern Foreign Language Provision is as follows:

• Mandarin Foreign Language – 4 hours per week plus 1 hour Thai Foreign Language
• Mandarin First Language – 4 hours per week plus 1 hour Thai Foreign Language
• French Foreign Language – 4 hours per week plus 1 hour Thai Foreign Language
• Russian First Language – 4 hours per week plus 1 hour Thai Foreign Language

Homework

Homework is an important aspect of the curriculum and learning at HeadStart International School, Phuket. The homework schedule provides a structured framework that supports pupils in their development of well-organised work and study habits. Every child in Primary is provided with a dedicated homework book

We do not expect pupils to complete all the homework in one day. Your child’s Homeroom Teacher will share with you when homework is ‘handed out’ and when it is to be completed by. Every child should make an attempt to complete their homework.

As a parent it is necessary for you to take some time and oversee your child’s homework. The homework is there to consolidate what has been learnt in class; it is not necessary for you to teach the content to your child. If your child cannot complete the homework, please send a message to your Homeroom Teacher to inform them about why the child could not complete the homework. The Homeroom Teacher will then provide appropriate support.

Homework in Key Stage 1 (Year 1 and Year 2)

• Reading – Children are expected to read daily for approximately 20 minutes. This helps to develop their fluency, comprehension and enjoyment of reading. Reading can take place via our Bug Club online platform or with a real book.
• Spelling – A weekly list of spellings, linked to phonics learning, will be sent home in your child’s homework book.
• Maths – A weekly maths worksheet will be provided in your child’s homework book to reinforce learning from class.

The school also provides a number of online and app based platforms that support practice of spellings and multiplication fact fluency. The use of these platforms is optional.

Homework in Key Stage 2 (Years 3 to 6)

• Reading – Children are expected to read daily for approximately 20 minutes. This helps to develop their fluency, comprehension and enjoyment of reading. Reading can take place via our Bug Club online platform or with a real book.
• Spelling – A weekly list of spellings will be sent home in your child’s homework book.
• Maths – Weekly maths homework is accessed by our Diagnostic Questions maths platform.

The school also provides a number of online and app based platforms that support practice of spellings and multiplication fact fluency. The use of these platforms is optional.

Reading

All pupils in Primary have several lessons of reading as part of their weekly schedule. During these lessons, the teachers will use different strategies to promote and develop reading with the pupils reading in the classroom or in the library.

Pupils in Year 1 and 2 continue working on their phonics skills, learning to decode words and sentences. Every class is equipped with a set of phonics readers at the appropriate level to consolidate the children’s phonics skills.

Pupils in Years 3 to 6 move on to reading age appropriate ‘chapter’ books. Each class has several titles with a number of copies of that title. The Homeroom Teacher uses these books to do whole class or small group reading activities. Pupils in Years 3 to 6 also have access to a range of levelled reading books in their class. These levelled readers aim to engage and motivate pupils to read as well as to gradually build their skills, confidence and stamina.

All pupils will have a book to bring home to read. For the younger pupils the book is changed on a regular basis. Do not hesitate to read a book several times with your child. Repetition helps them to recognise words and improve their reading fluency and comprehension. Older pupils may keep a book for several weeks as they begin to read longer, more challenging texts.

School Library

Pupils can also borrow books from our Primary Library. All Primary pupils have a weekly library lesson and can borrow three books at that time, either returning or renewing them within two weeks.

Our library is located on the ground floor of the school and is open from 7.30am to 4.30pm, including lunchtimes. All pupils are issued with a personal bar-coded card, which they can use to borrow books from the library.

The library offers a quiet, relaxing reading area. Our librarians are available to help, give advice and support learning. The school library is a quiet area and as such, mobile phones are not to be used.

Procedure for Primary Students Returning Overdue Library Books

If a library book is borrowed and not returned within 2 weeks, the library system shows the book as overdue. The librarian will then enclose an Overdue Book Notice in the student’s folder. We ask that parent please help to monitor the books their child borrows from the library and ensure that students return the books on time.

There is a grace period of 2 days for overdue books. The late fee for books returned after the grace period is 5 Baht per day per book.

If a book is returned more than 21 days after the Due Date, the books will be considered lost. Parents will receive a notice from the librarian (cc accounting) and will be charged for the full cost of the book plus 100 Baht for administration fees.

End of Term Assessments

All pupils from Years 1 to 6 will sit assessments in the second half of Terms 1 and 3. These assessments are designed to monitor the progress of the pupils during their Primary education. More information regarding our assessments can be found on our website.

Marking and Feedback in Primary

Effective marking and feedback is integral to a good teaching and learning process. By empowering pupils to be actively involved in understanding how they are making progress, it helps to embed learning swiftly and enables accelerated learning.

The principles of feedback at HeadStart are that Marking and Feedback should:

• if possible, be immediate or as soon as possible;
• involve the teaching team working with the pupils;
• respond to individual learning needs taking opportunities to mark face-to-face where appropriate;
• be seen by pupils as useful and positive;
• inform future learning;
• be accessible and inclusive;
• relate to the Learning Objective (LO) and success criteria;
• use consistent systems across all key stages (e.g. marking code);
• give recognition and praise for achievement and action steps or stretch and challenge tasks for improvement; and
• allow specific time for pupils to read, reflect and respond to marking where appropriate.

Processes – the four types of marking at HeadStart

Teacher intervention – to prompt deeper thinking, and swiftly address misconceptions during lessons.

Light marking – this marking will acknowledge and recognise attainment and/or progress, success and/or completion of pupils’ work.

Quality, developmental marking – incisive feedback on attainment and success is given to the pupil. Direct actions are to be responded to by pupils at the nearest opportunity to consolidate or deepen the learning and understanding. This may take the form of addressing misconceptions or responding to a stretch and challenge question or task.

Self and Peer Assessment – Pupils should be given opportunities to assess the quality of their own and their peer’s work through carefully structured self and peer assessment tasks.

Consultation, Assessment and Reporting

We will have eight formal reporting opportunities during the academic year. These include five written reports and three Parent Teacher Conferences (PTCs).

Our three Parent Teacher Conferences (PTCs) take place at the end of each term to discuss the progress your child has made during that term and to set targets for the following term.

Our five written reports are released to parents mid-term in terms 1 and 2, and at the end of each term. The written report at the end of the year in Term 3 is the most detailed written report including comments from each of your child’s subject teachers.

Drop Off and Pick Up Policy

Pupil safety is the highest priority at HeadStart International School. Therefore, we make every effort to ensure that all pupils are under appropriate supervision until they return to you at the end of their school day.

We urge all parents to drop off and collect their child at the correct times, as children can feel confused and apprehensive when they are late or not picked up on time.

Parents are able to drop off children from 7.30 am and the Homerooms will be open from 7.45 am. Registration is from 8.00 to 8.10 am. Please ensure that your child is not late for registration.

When children arrive at school, they can stay in the entrance area or the Primary walkways until the Homeroom Teacher welcomes pupils into class for the day’s learning.

Collecting Your Child

The timing of pick up is 3.20 pm (3.00 pm on Fridays) if pupils are not attending an Extra-Curricular Activity (ECA), and 4.20 pm (4.00 pm on Fridays) if they are attending an ECA.

If you are unable to collect your child at 3.20 pm (3.00 pm on Fridays) or at 4.20 pm/4.00 pm they will be taken to the Dining Hall and will be supervised there until they are collected.

Secondary students may pick up a younger sibling in the Early Years to Year 6 classes provided you as a parent have given written permission. Written permission can be given by filling out a form, which can be collected from the main Reception office. The completed form should then be returned office team. Once permission has been granted, a small slip of paper, with a photo, will be inserted into your older child’s access card alerting staff to the fact that they are allowed to take their sibling(s) off the school premises after school. Please be reminded that Foundation and/or Primary pupils collected by a Secondary sibling must be supervised by the Secondary sibling and should not be left unsupervised at any time.

After School Pick Up

Extra-Curricular Activities (ECAs) end at 4.20 pm (4.00 pm on Fridays). Children should be collected from the ECA area or classroom at 4.20 pm (or 4.00 pm on Fridays). We ask all parents to collect their child promptly, to save them from any distress or confusion.

At 4.20 pm (or 4.00 pm on Fridays) your child will be escorted to the Dining Hall to await collection. This is our late pick-up provision. If your child has not been collected by 4.40 pm (or 4.20 pm on Fridays) a late pick up fee of 300 THB will be charged to you by invoice.

School buses leave shortly after 3.30 pm and pupils travelling by bus will be taken to the ground floor ‘bus stop’ area by 3.30 pm. On Fridays, school buses will leave shortly after 3.10 pm.

Collection of Primary Students During the School Day

It is always helpful if you have emailed your child’s Homeroom Teacher in advance that you will need to collect your child during the school day. This allows our teachers to plan for their speedy collection from the classroom.

When you arrive to collect your child, please present at the Security Office and inform them that you have come to collect your child. Security will then escort you to our main Administration Office.

Our office staff will arrange for the collection of your child from their classroom and once you have your child you will be given an authorisation slip. You must present the authorisation slip to security when you are leaving the school site with your child. Failure to present an authorisation will result in security referring back to the school office.

Our system for child collection is in place to ensure that your child is collected quickly. There is no need for you to enter the teaching areas of the school and no need for you to collect your child from the classroom. Our helpful school staff are there to assist you.

HeadStart Identity (ID) Cards

To ensure that our school site is secure, we have an ID card system in place.

All HeadStart parents are provided with a school identity card. This ID card can be collected from our School Reception and comes with a yellow lanyard. Parents should use their cards to exit the school with their children after school hours.

Foundation and Primary children are not allowed to leave the school site unless they are with a parent, an authorised adult, or an authorised Secondary sibling.

Foundation and Primary students will not have a student card. Parents can request a card and choose from Option A or B of the student card design at the School Reception. The first card given will be free of charge. This card can not be used to activate the school turnstiles.

Please note that our ID cards must be worn by parents while they are on the school site. If you lose or damage your card, please contact the school cashier to replace it. The cost of a replacement card is 200 baht and you can collect it the following day at the School Reception.

Students Leaving the School Premises Policy

At HeadStart, the safety and supervision of our Foundation and Primary students is our priority. To ensure that no child is left unsupervised after school, the following procedures are in place:

After school, all Foundation and Primary students must either:

• be attending an Enrichment or Extra-Curricular Activity (ECA),
• be in our Late Pick-Up provision in the Dining Hall, or
• be collected and supervised by an authorised adult or an authorised Secondary sibling.

Foundation and Primary students are not permitted to leave their classrooms at the end of the school day to wait for parents in unsupervised areas such as the Atrium, playgrounds, Café, or by the turnstiles.

Students must be collected by an authorised person at the following times:

• From the classroom at 3.20 pm (Monday–Thursday) or 3.00 pm (Friday).
• From the Dining Hall for Late Pick-Up after 3.30 pm (Monday–Thursday) or 3.10 pm (Friday).
• From their ECA venue at 4.20 pm.
• From the Late Pick-up provision if you cannot collect your child from the ECA venue.

To further support student safety, members of teaching staff sweep school areas after dismissal. Any unsupervised Primary student will be directed to, or accompanied to, their scheduled ECA or the Late Pick-Up provision in the Dining Hall. We kindly ask for your full support in following these procedures.

Please do not arrange for your child to meet you in the Atrium, at the turnstiles, in the car park pickup/ drop-off area or any other unsupervised area. Instead, ensure that your child is collected directly from the classroom, Late Pick-Up area, or their ECA venue, as outlined above.

These measures are in place to keep all children safe and supervised at all times. Thank you for working with us to uphold this important policy.

From 2.20 pm between Monday and Friday, Foundation children are to be picked up by their parents from their classrooms and signed out. If your child is attending Enrichment Sessions, then your child should be collected at 3.20 pm.

If you cannot come to pick up your child, an email should be sent to the office (office.city@headstartphuket.com) notifying our staff that a person other than you will be picking up your child. The email must include a picture or ID of the replacement person.

At 3.20 pm between Monday and Thursday and at 3.00 pm on Friday, Primary pupils in Year 1-6 who are not in an ECA will be escorted to wait in the Dining Hall. Primary pupils will not be permitted to leave the Dining Hall unless a parent or designated adult collects them.

Secondary students are permitted to leave the school premises after 3.20 pm between Monday and Thursday, and at 3.00 pm on Friday.

School Bus

The school operates bus services to different parts of the island in the morning and afternoon. Full details, including routes, times and fees are available from the Administration Office.

All HeadStart buses are equipped with seatbelts, which pupils must wear at all times, and a supervising adult will be present at all times.

Field Trips

The school runs educational field trips that support and enrich the curriculum, throughout the year. The majority of field trips are run during the school day. The cost of field trips is included in school fees.

In Year 6 pupils go on an overnight residential trip. The cost of the residential trip is included in school fees.

Safety on School Trips

In the interest of pupil welfare the school reserves the right to refuse inclusion of individuals on field trips if they are deemed emotionally vulnerable, if there are concerns about their personal health and safety related to a medical condition or if they pose a potential risk to themselves or others.

The reasons for exclusion from the trip will be discussed with parents and students and communicated in writing prior to the trip. In certain cases, the school may insist that an additional member of staff attends the trip to support individual students. This is at the school’s discretion and is intended to ensure a student’s emotional and physical wellbeing. Any extra costs pertaining to this provision will be chargeable to parents.

Basic Pupil Equipment

HeadStart is trying to instil organisational skills and responsibility in pupils, therefore, we are asking that each pupil brings the following supplies which will be stored safely at school.

For Year 1 and 2

• School bag
• Complete change of clothes (this is very important)
• Water bottle (this is essential, especially for PE)
• Swimming equipment for swimming day: swim suit (no bikinis), goggles, towel, shampoo, sunscreen, swimming cap
• Pupils will wear PE uniform on PE and swimming days; school uniform is to be worn on the other days
• All clothing must be labelled with your child’s name
• Book bag for library books and any homework materials – can be purchased from the uniform shop

For Year 3 to 6

• School bag
• Water bottle (this is essential, especially for PE)
• Protractor
• Calculator
• Pocket Dictionary
• Pencil case: mechanical pencil, normal HB pencil, ruler, eraser, sharpener, red, blue and black pen, glue stick, scissors, whiteboard pen
• Box of colour pencils
• Pupils will wear PE uniform on PE days, house shirt on Friday’s and school uniform on all the other days
• Swimming equipment for swimming day: swim suit (no bikinis), goggles, towel, shampoo, sunscreen, swimming cap
• Pupils bring swimming kit in a bag to change into for their swimming lesson – this should come to school on Monday and will be stored in their cubby
• All clothing must be labelled with your child’s name
• Book bag for library books and any homework materials – can be purchased from the uniform shop

Your child’s Homeroom Teacher may give you a list with specific materials that are needed for that specific year group. HeadStart provides pupils with all textbooks and exercise books. Textbooks remain the property of HeadStart but your child will be able to take them home as required throughout the year.

Textbooks are reused each year and cannot be given to the pupils at the end of the academic year. Failure to return any textbooks will result in a charge for replacement. We ask parents to closely monitor the items your child brings to school. Please ensure that your child does not bring inappropriate or dangerous items to school such as items with sharp edges and items that ordinarily would be used by adults rather than children under the age of 12.

School Uniform

Parents should ensure that their child is appropriately dressed for school. In all cases, the Head of Schools will be the final arbiters in determining if the uniform/dress code is being infringed or not. As children grow, so new uniforms should be purchased in order to ensure an appropriate and correct fit. School uniforms can be purchased from the school shop.

• Uniform for Primary girls: The standard uniform for girls is a blue cotton shirt with HeadStart logo, a beige knee length skirt and white ankle length socks. Pupils should not wear sandals or flip flops to school.
• Sports kit for Primary girls: The standard sports kit for girls is a dark blue cotton polo shirt with HeadStart logo, blue knee length shorts, white ankle length socks and running shoes.
• Uniform for Primary boys: The standard uniform for boys is a blue cotton shirt with HeadStart logo, beige knee length shorts and ankle length socks. Pupils may not wear sandals or flip flops to school.
• Sports kit for Primary boys: The standard sports kit for boys is a dark blue cotton polo shirt with HeadStart logo, blue knee length shorts, white ankle length socks and running shoes.
• School jackets for Primary girls and boys: Pupils may wear an optional HeadStart jacket to school. No other type of jacket, hoodie or sweater is allowed.

Non-Uniform Days

On certain days of the school year, pupils and staff are invited to come into school in their home clothes and are requested to make a minimum donation of 50 baht for the privilege. This money will go towards a charity chosen by the school.

Jewellery, Hair and Make Up

Hair must be neat, hygienic and presentable. Long hair must be tied back. Any hair colouring should look natural and be in accordance with the pupil’s natural hair colour. Highlights and extreme hairstyles are not allowed in school.

One plain stud per ear is permitted. Large stones, loops or hanging earrings are not allowed. One discreet, plain necklace is allowed. Only clear nail varnish may be used. Visible tattoos of any sort (including temporary tattoos), or visible body piercings (including in the tongue) are not permitted.

Pupils in breach of the rules will be sent home to rectify the problem. The Head of Foundation and Primary is the final arbiter.

Note: Parents will be informed if a pupil persistently breaks the dress code. If there is no improvement, parents may be advised to withdraw their child from the School.

Food

Snacks

HeadStart provides a healthy snack during the morning and afternoon breaks. Parents should only send their children to school with healthy snack options. Snacks are quite often shared between friends and we do not want to have pupils eating snacks at school that they are not allowed to eat by their own parents. Therefore, if a pupil brings unhealthy snacks, for example, candy, cartons of juice and chips/crisps to school the teacher will confiscate these unhealthy snacks.

Lunch

We believe that a healthy balanced diet is the foundation of a successful academic life. We therefore strive to serve natural, low-sugar-and-salt meals with the freshest possible local produce. Pupils are served a healthy snack and drink during morning break, lunch from 11.30 am, followed by a mid-afternoon snack and drink.

School lunches are compulsory for all pupils, unless there are special dietary requirements for medical, religious or cultural reasons that the school cannot cater for. In such cases permission to bring their packed lunches to school must be sought from the Head of School (please send a letter and any supporting documentation i.e. medical certificate).

When you register your child at HeadStart please specify their dietary requirements. School lunches and snacks may contain trace amounts of allergens not specifically listed on the menu, menu cards, or ingredient information. If your child has severe allergies or specific dietary requirements, we recommend preparing their food at home and sending them to school with a packed lunch and snack box.

A copy of the school’s lunch menu is available on the school’s website as well as in the Administration Office. Lunch always has a western option, an Asian option and a vegetarian option.

The Food Service Committee

The Food Committee at HeadStart is a group of people who represent HeadStart’s community: pupils, teachers, parents and professionals. They meet once at the end of each school term to discuss any important questions, suggestions or complaints. They make decisions together with the Head Chef, about the menu and quality of the food service, as well as make development suggestions to the Senior Management Team (SMT).

To contact the Food Service Committee, you can email foodservice@headstartphuket.com

Birthday Celebrations in School

A birthday celebration at school is an occasion for the class to share the opportunity to wish the child a happy birthday and to share a birthday cake. We have a Healthy Food Policy and allowing fast food and sweets/candy into the classrooms is not promoting this lifestyle or policy.

Parents should communicate with their child’s Homeroom Teacher at least one week in advance to confirm that the celebration will go ahead. Please note that it is not a full birthday party. It is a way for the children in the class to share a child’s birthday celebration.

Please ensure that you provide paper plates, napkins, appropriate cutlery and a plastic knife along with the cake. No other food, birthday ‘goody’ bags or presents from parents will be allowed into the classrooms as these are not permitted. The only presents that will be permitted are ones the other children may bring to celebrate another child’s birthday.

On the day of your child’s birthday celebration, please report to the School Administration Office so that you can be escorted to your child’s class with the birthday cake.

HeadStart House Colour Teams

Pupils and teachers are members of one of the four HeadStart Houses. The houses are: Red-Phoenix, Yellow-Cheetahs, Green-Dragons and Blue-Tigers.

Siblings will always be assigned to the same house and the pupils will remain in that house for the duration of their school life at HeadStart. Weekly house events are held throughout the year and pupils can earn ‘house merits’ for their team. Every Friday is House Shirt Day where every member of the school community comes dressed in their House Shirts.

Electronic Devices to Enhance the Learning Experience

Whilst electronic devices such as laptops and tablets are not on the Primary pupil equipment list, teachers may ask Primary pupils to bring in an electronic device to support and enhance learning. When this is the case, Homeroom Teachers will notify parents by email. The bringing of an electronic device, such as a laptop or tablet to school, is optional and your child will still be able to access the learning should they not bring in an electronic device.

Pupils are responsible for the safekeeping of their devices. In Years 5 and 6, devices must be kept in the secure pupil lockers when they are not being used. In Years 3 and 4, devices must be left in pupil cubbies when not being used.

The use of mobile phones, iPods, MP3 music players or similar personal listening devices are not permitted during school hours for all students up to and including Year 9 from 8.00 am until the end of the school day (3.20 pm) unless asked to do so or permitted by a teacher.

If students are seen using the devices at inappropriate times, they will be asked to put them away. The school accepts no responsibility for any damage that may occur whilst the device is in school. We recommend that all devices come to school with adequate protective casing.

Toys, Electronic Games, Music Players, Mobile Phones and Smartwatches

Pupils are permitted to bring toys to school, but they should be kept in the pupil’s school bag during lesson times.

Some toys are not allowed at school, these include:

• electronic toys;
• toy or replica weapons;
• toys that can hurt others because of the material they are made of;
• toys that are excessively large.

It is up to the Homeroom Teacher to decide whether a toy is appropriate and safe. If a toy is deemed inappropriate or unsafe, the pupil will need to keep the toy in his or her bag and it should not be brought back in to school again.

Inappropriate toys or toys that are played with at inappropriate times will be confiscated by the Homeroom Teacher. Parents will be contacted and will need to come in to school to pick up the toy. The school does not take any responsibility for toys that are lost or damaged.

The use of electronic games, iPods, MP3 players, smart watches or similar personal listening devices is not permitted during school hours.

Pupils are permitted to bring mobile phones and smart watches to school but they must be turned off during school hours and placed in their school bag or secure locker. Pupils are responsible for the safekeeping of their phones and smart watches.

In the case of inappropriate use during school time, the device will be confiscated and kept by the Homeroom Teacher. Parents will then need to come in to school in person to pick up the device.

The school does not take any responsibility for electronic devices that are lost or damaged on school property.

Health & Safety

School Nurse

Nursing cover is provided at the school by trained nurses. If there is any cause for concern regarding a pupil’s health, this is reported to the parent or guardian. If a pupil has to go to hospital, a School Nurse will inform the parent or guardian immediately. A member of staff will accompany the child to the hospital and remain with the child until the parent or guardian arrives.

Medication

If you send your child to school with any form of medication, the School Nurse and the Homeroom Teacher must be informed. Pupils should store their medication with the nurse and have it dispensed by our nursing staff.

Illness

As parents, you do not want your child to miss school, but you do not want to send a child to school sick and put them and other children at risk.

Fever is an important symptom. When it occurs along with a sore throat, earache, nausea, listlessness or a rash, your child may be carrying something very contagious. A fever is defined as having a temperature greater than 37.5ºC. We ask that parents promptly retrieve their children from the Nurse’s Office when they are notified of an illness.

Students must be fever-free for a full 24 hours with no medication, before they can return to school.

Insurance

The care and wellbeing of our students is of the utmost importance to us. HeadStart takes precautions and measures to ensure that school programs are run, taught and managed by qualified professionals in a responsible and safe manner. Our facilities are built and maintained to high standards in order to ensure the safety of our students.

The Student Group Accident insurance policy provides 40,000 Baht of accident coverage per student participating in school programs. This student group accident insurance is provided by the school at no additional charge to parents. The insurance provides coverage for students year-round, 24 hours a day, both while on school premises under our care and when they are in our care outside of school. Parents must ensure that they are supervising their child appropriately whilst on the school site once they have collected their child.

The accident insurance cards will not be given to parents to use out of school hours.

Please note: the student group accident insurance is not a health insurance policy and excludes accidents occurring from dangerous sports such as martial arts, water sports, motor sports and sport competitions. In the event that the school should organise a school program which falls under the exclusions of the accident insurance, parents will be informed and will need to decide whether or not they would like their child to participate. If a parent approves their child’s participation, they will be required to sign a risk waiver and may need to pay for additional insurance for the program.

Due to the limited coverage of the student group accident insurance, it is imperative that parents should purchase additional health and accident insurance for their child or children in case of emergencies.

Care Plans and Special Assistance

The care and safety of your child is of the outmost importance to everyone at HeadStart. Unfortunately, sometimes accidents and injuries do occur.

If your child is injured and requires special assistance because she/he has to use crutches, a wheelchair or has limited movement due to a plaster cast on his/her arm or leg, then before your child returns back to school, you must contact the school and make an appointment to meet with the Pastoral Deputy Head of Primary.

The purpose of this meeting is to devise a care plan for your child. The care plan will highlight your child’s needs and ensure that your child continues to be looked after in the appropriate way when at school. The care plan also provides clear guidance to everyone at the school regarding practical issues such as what help your child will need when moving around school, working in class, visiting the toilet, going down to the Dining Hall, etc.

The care plan remains in place until your child no longer requires any kind of special assistance.

Bathroom Policy

There are a number of issues that exist regarding allowing students to use the toilet whenever they ask during class.

• It can be very disruptive.
• It can be easily abused.
• Roaming the halls is not acceptable.
• Meeting other students also outside of class is more likely.
• Rules regarding mobile telephone use in school can be easily abused.
• Students out of class may pose health and safety issues as they are not under the care and control of a teacher.
• Damage to the toilets is more likely to occur at these times.

For the above reasons, students should be strongly discouraged from going to the toilet during class time. However, if the teacher perceives that it is a genuine request, the student should be allowed to go. It is a judgement call. Teachers are usually aware of the urgency involved when a request to go to the toilet is made. Teachers might ask if the visit is really necessary or they may suggest that the student finish the task in hand and then ask again if it is urgent.

Safeguarding at HeadStart

At HeadStart International, the safety and well-being of every child in our care is our highest priority and everyone’s responsibility. We are committed to providing a secure, supportive environment where children feel valued and protected. Safeguarding is integral to everything we do and is at the heart of our school ethos.

Our safeguarding policies and procedures are in place to ensure that children are safe, supported, and able to thrive. All staff are trained in child protection and recognise their responsibility to identify and respond to any concerns about a child’s welfare.

We work in partnership with parents, carers, and external agencies to promote the physical, emotional, and social well-being of all children. If you have any concerns, our Designated Safeguarding Lead, Annie Cusworth is available to offer support and guidance. Together, we can ensure that every child is safe, happy, and empowered to learn.

CCTV Policy

CCTV cameras are used to record daily operations and activities throughout the school property to help ensure the safety and security of our students and community. The Administration Team, the Head of Security and certain members of the schools Senior Management Team can access CCTV records.

CCTV cameras have also been placed in the restrooms. These are carefully positioned to ensure they only monitor the public areas of the restrooms and do not see into any cubicles. The footage from these cameras is locked and secure and can only be accessed by the IT Director. Security staff and members of the leadership team who have access to the CCTV system for the main campus cameras, do not have access to the cameras in the restrooms.

In order to view the restroom footage, formal permission must be obtained from the School Director, Headmaster or a Principal. ln the event that permission is granted, the IT Director will extract the requested images from the CCTV system and ensure that the images are shared with the designated member of the Senior Management Team of the same gender as the restrooms. Access is tightly restricted, and all CCTV footage is automatically overwritten and deleted after two weeks.

If a parent feels that they need to request access to CCTV footage, the parent should obtain a CCTV Request Form from the Administration Office. This will then be given to the appropriate Head of Pastoral Care (Deputy Head of Foundation, Primary or Secondary) or the School Director.

The decision on whether or not the parent should be shown the footage; which segments they should be allowed to see, and whether still images or video should be shown, rests with these nominated persons. Except in the case of an emergency, the above process may take up to 72 hours following the request from the parent being submitted. Under no circumstances will parents be shown CCTV footage until permission has been granted by the relevant Deputy Head, or the School Director.

In the case of ‘Lost Items’ and help with locating them, the Head of Administration can authorise the review of CCTV footage in order to support finding these items. If permission is granted to access CCTV footage, parents may view the footage, but under no circumstances will they be allowed to record it, or be given or sent a copy of it.

Security

All parents collecting their children from school should have a security pass which is available from the Administration Office. Parents may also nominate a responsible adult to pick their children up on their behalf. They should also have a security pass.

If you are unable to collect your child and you have arranged for someone else to collect them, you must inform the Administration Office and include a photograph of that person or a copy of their identity card. Failure to do so will result in us phoning you in order to receive confirmation before we will allow your child to leave the school premises.

Electrical Failure Procedure

If the electricity is cut at the school for any reason, The Administration Team will telephone the power supplier for further details. The school has been designed in such a way that it can still operate in a safe way in the event of a total electrical failure.

The school has a back-up electrical generator which will supply enough power to ensure that classrooms are safely lit and ventilated, thus allowing lessons and normal school activities to continue as scheduled. The school has sufficient tanked water to ensure that toilets and hand basins remain fully operational.

Lost Property

Lost property is kept by the School Nurse. Pupils are advised not to bring valuable possessions into the school unless they are fully insured against loss or damage. Generally they should not bring valuable items or money to school and on any rare occasions that they must, such as for a non-uniform day, they should never leave such items unattended at any time.

Lost and Found Policy and Procedures: Parents and pupils are responsible for their belongings. The school is not responsible for lost personal items. All items of uniform and belongings should be fully named so that those items can be returned to their owner. The following guideline clarifies the handling, return, reporting, tracking, claiming and retrieval of lost items, as well as procedures for turning in found items and disposing of unclaimed ones.

Found or Handed in Items: Valuable items such as jewellery, watches, wallets, purses, electronic devices, and keys that are found should be handed in to the Administration Office. The Administration Team will announce the item to all teachers and pupils in order to find the owner. The owner will be alerted as to where and when the item is available to be picked up.

General items such as water bottles, P.E. kits, swimming kits, school uniforms, etc. should be turned in to the Nurse’s Room and will be stored there until Monday afternoon. Items found late Monday afternoon will be stored until the following Monday. This will give pupils and parents the chance to reclaim lost items after which anything left will be donated to local foundations such as SOS Children’s Village, Phuket Sunshine Village, and Ban Lung Pitak operated by Child-Watch Phuket.

Reporting and Claiming Lost Items: Parents and pupils must report lost items of value at the School Administration Office. They must provide their name, contact details and a specific description of what was lost. This report will be investigated and an immediate comparison will be made between what was reported lost and has been found or handed in. If items match those found or handed in, the item in question will be immediately returned to its owner.

Parents and pupils who wish to report and claim the loss of general items must do so at the Nurse’s Room and must describe the item as accurately as possible. If items match the materials found or handed in, the item in question will be immediately returned to its owner.

Photography Policy

Parents are only allowed to take photographs at birthday parties and at sporting events. Photographs are not allowed to be taken at any other time. If in doubt, parents should request permission from the Head of the Department.

Parent Conduct

We pride ourselves on being a community school where all stakeholders are treated with politeness, courtesy and dignity. In order to achieve this, it is important that all members of our community, whether staff, students or parents treat each other with respect, and that all interactions are handled calmly.

As an international school, we do not tolerate any form of abuse between members of our community, whether verbal or physical, and whether in person or online.

Student behaviour policies and staff discipline policies address issues where students or staff conduct falls below our expectations. In the case where parents’ conduct fails to meet these reasonable expectations, the school reserves the right to issue warnings to parents regarding their conduct, or impose sanctions on parents which may include preventing them from entering the school facilities.

Where a parent is verbally aggressive to another member of the community, they may be banned from the school site for up to one term. Where verbal aggression is repeated on more than multiple occasions, the parent may be banned from the school site for up to one year. Where they are physically aggressive towards another member of the community, they may be banned from the school site for up to one year. Where the action is against a student, these sanctions may be increased, and reported to relevant authorities.

Discipline

Our pupils know the school rules and what these rules look like, sound like and feel like. All staff teach this explicitly. Our Primary school values are:

• always do your best;
• use kind words;
• take care of the world around you;
• walk quietly around the school;
• keep your hands and feet to yourself;
• listen to your teachers and each other;
• keep the school bully-free;
• use good manners;
• have fun and be safe; and
• respect each other’s differences.

HeadStart’s underlying approach to managing student behaviour is based on the expectation of active, mutual respect for all. Our students and teachers are expected to demonstrate respect for both themselves and for each other. Lapses of respectful behaviour and differences between individuals or groups are resolved using a restorative approach, which aims to ‘set things right’.

Repeated failure to respect others or behaviour which is damaging to others and is considered serious enough to make restoration inappropriate or impossible, will be communicated to parents and may result in a student’s enrolment being terminated, at the direction of the School Board, and in consultation with appropriate staff.

All behaviour is considered on a case-by-case basis and individual needs are taken into account. Although the school attempts to understand difficult behaviour and make reasonable adjustments for behaviour symptomatic of disability, it does not accept persistent transgression or endangering the wellbeing of other members of the HeadStart community.

Primary HeadStart Learner Attributes

• Courageous – I try to be brave when faced with challenges. I am not afraid of failure.
• Inquisitive – I am enthusiastic about my learning, and exploring the world around me.
• Collaborative – I am a team player and I am able to work in a team where everyone is valued.
• Respectful – I value myself and always try to make positive choices. I understand and appreciate other people’s diversity and their individual space, and boundaries.
• Principled – I am honest, trustworthy and reliable. I have a strong sense of fairness and justice.
• Kind – I am caring towards myself, others, and the environment. I am a good friend because I consider other people’s feelings and emotions.
• Resilient – I don’t give up when faced with challenges. I know that mistakes are an opportunity to reflect and improve.
• Open Minded – I step out of my comfort zone by considering other ideas and perspectives.
• Creative – Being creative is knowing there is more than one solution. I am also willing to try other imaginative ways to solve problems.

Guidelines for responding to student behaviour:

Every effort will be made to:

• listen to each student;
• seek to understand their behaviour;
• discuss with them the effect their behaviour has on an individual or members of a group;
• encourage the student to take the time to reflect on their behaviour;
• help the student work out how to ‘make things right’ by seeking a resolution;
• support the student through the process of restorative practices;
• acknowledge and put in context all aspects, emotions and behaviours of the student;
• encourage the development of self-discipline;
• establish and communicate clear boundaries for all students;
• foster respectful open, direct and honest interactions with students;
• welcome the fact that students often make mistakes;
• establish only those rules which are required for those in the community to operate in harmony and in safety;
• encourage students to accept responsibility for their behaviour through the use of natural and logical consequences;
• engage parents in the process of supporting students;
• as teachers, acknowledge, embrace and apologise for our own mistakes;
• as teachers, believe in shared responsibility for the wellbeing of every student and educate each other by sharing our insights and understandings of students;
• accept the individual differences of each student; and
• accept that HeadStart may not suit all students at each stage of their learning and growth.

HeadStart International School has a strict policy of no corporal punishment.

Behaviour Response Table

Stage	Incident	Sanction
1	Low-level disruption, Not responding to warning, Not following instructions, Distracting others, Interrupting teachers, Being disrespectful towards others, Using unkind words towards others (first instance), Lateness, Homework not done, Chewing gum, Inappropriate use of personal phones etc, Littering / Not clearing up after yourself, Bringing inappropriate items to school	Time out from the session may be given (e.g. PE lessons), Lose 5 minutes of break/lunch time (KS1), Lose 10 minutes of break/lunch time (KS2) Teacher records on Engage. Repeated offenders may face a behaviour plan (HT/DHT discretion)
2	Continued low-level disruption, Not responding to level 1 sanction, Swearing/bad language/inappropriate gestures, Engaging in inappropriate play, including play fighting, Repeated use of unkind words towards others despite previous warning, Frequent lateness to a subject class, Absent from class without permission, Not completing classwork, Hiding belongings, Inappropriate displays of affection, Spamming, Offensive electronic communications, Bringing inappropriate items to school	Removed to another classroom within the year group/subject area, Complete any work missed due to behaviour (break time or send work home), Miss 10 minutes break/lunch time (KS1), Miss 20 minutes break/lunch time (KS2) Teacher records on Engage and homeroom teacher emails parents at the end of the day. Specialist teachers should record on Engage, and compose a complete email which will be sent to parents. The specialist teacher will email this to homeroom teachers who will then forward it to the parent(s). Repeated offenders may face a behaviour plan (HT/DHT discretion)
3	Violence to others or property, including other students work, Theft, Racism, Bullying (including electronically), Inappropriate references of a sexual nature, Inappropriate displays of affection, Possessing dangerous items or weapons, Possessing or accessing pornographic material, Computer hacking / trashing / tampering with other pupils digital work, Using, possessing or distributing tobacco, alcohol or other chemical substances while on school premises, field trips, in school uniform or any other instance that places the school in disrepute.	Miss whole break/lunch time, Parents to replace damaged property, Possible Internal exclusion Teacher records on Engage and homeroom teacher emails parents at the end of the day
	Repeated instances of Level 3 behaviours:	Teacher records on Engage Parents invited to a meeting with homeroom teacher and DHP (pastoral) External exclusion – 10 day report on return to school, Return to school meeting with parents (HT/DHT), Repeated offenders/pupil exhibiting severe behaviour may face permanent exclusion

Notes:
It is our policy at HeadStart that a pupil may be asked to leave the school at any point if the safety of other children or any members of HeadStart staff is jeopardised.

Pupil Improvement Contract

After continuing issues with any pupil who has been disruptive to the teaching and learning process at the school, the management has the option to put the pupil on a two-week daily reporting process. The report is designed to focus the pupil on improvement in each and every lesson.

The pupil will report to the Head at the start and the end of the school day, every day, with the sheet correctly filled out by teachers, parents and the pupil. Failing to do this will be a breach of the contract.

The pupil improvement contract must be signed daily by the parent, the pupil and the Head. If the pupil completes the two-week report successfully, then they will be taken off report. If there are any lapses during the two weeks, they will be required to complete a further two week report period. If the pupil completes this second two week report successfully, they will be taken off report. If there are lapses during the second two week report then he will be required to complete a third and final two week report period. After successful completion of the third reporting period, the pupil will be taken off the reporting system. Any further lapse will be considered as a breach of pupil/school contract.

During the reporting periods, any misconduct in the lessons will be considered a breach of the contract. The pupil will be immediately referred back to the Head for further sanctions. Any breach of the contract will be considered on a case by case basis and sanctions can include exclusion from school.

The final decision regarding the permanent exclusion of any pupil from HeadStart, will be made by the School Board. It is to be clearly understood by all parties that being placed on report is a final warning. No further warnings will be issued.

Cyber-Bullying Policy

HeadStart School embraces the advantages of modern technology in terms of the educational benefits it brings, however the school is mindful of the potential for bullying to occur. Central to the School’s anti-bullying policy is the belief that all pupils and staff have a right not to be bullied and that bullying is always unacceptable. The School also recognises that it must take note of bullying perpetrated outside School which spills over into the School.

Definition of Cyber-bullying: Cyber-bullying is an aggressive, intentional act carried out by a group or individual using electronic forms of contact repeatedly over time against a victim who cannot easily defend himself/herself.

By cyber-bullying, we mean bullying by electronic media:

• bullying by texts or messages or calls on mobile phones;
• the use of mobile phone cameras to cause distress, fear or humiliation;
• posting threatening, abusive, defamatory or humiliating material on websites, to include blogs, personal websites, social networking sites;
• using e-mail to message others to cause distress, fear or humiliation;
• hijacking/cloning e-mail accounts;
• making threatening, abusive, defamatory or humiliating remarks in chat rooms or in chat messaging systems; and
• electronically liking or agreeing with comments made by others.

Whilst education and guidance remain at the heart of what we do, HeadStart will take action against those who take part in cyber-bullying.

Admission, Placement and Withdrawal Policy

Admission

When a pupil is enrolled at the school, the parent or guardian is required to sign the School Admission Contract (issued by the Admissions Team). This document is the legal agreement between the school and the parent or guardian, and it should be carefully read before signing.

Placement

Placement of pupils is decided by the Head of School based on a number of factors. These factors include age, previous school records, test results and the pupils’ abilities and needs, including English language proficiency. Special cases regarding placement will be considered on an individual basis, but the final decision remains with the Head of School.

HeadStart reserves the right to reassign a pupil at any time if it is felt that the initial placement was inappropriate. Parents will be informed prior to the reassignment.

Withdrawal

If a pupil is going to leave the school, please inform the School Registrar as soon as possible. Parents need to obtain and complete a Pupil Withdrawal Form from the Admissions Team. Completion of this form is an essential part of the process of withdrawing a pupil and the endowment cannot be repaid without its completion. All textbooks need to be returned to the school upon withdrawal for the endowment fee to be repaid.

After withdrawal from the school, the Admissions Office will prepare the pupil’s transfer documents that consist of:

• school leaving certificate;
• pupil attendance record;
• a summary of the last report card; and
• pupil behavioural record;

Mixing classes

At HeadStart we employ a policy of mixing up the classes for each new school year. Being an International school, we see many pupils leaving and joining which can lead to an imbalance by the end of an Academic year. We mix the classes in order to maintain a balance of gender, nationality, languages and ability. This mixing is very important for the children’s social development; it allows them to make new friendships, work within different groups and generally become more socially adept. At HeadStart children still get to work and play on many occasions each week with a range of children within their year groups.

Parent Complaint Policy

Informal Complaints: Most concerns can be sorted out quickly and effectively by communicating directly with your child’s Homeroom Teacher. The Administration Office can help you to contact your child’s Homeroom Teacher if you need assistance. Homeroom Teachers should communicate and resolve concerns with parents within two working days. If your concern is not addressed within this time frame, please contact the relevant Head of School.

Formal Complaints: If you are still concerned that the issue has not been resolved effectively or if you have a concern which you feel should be discussed directly with the Head of School, please contact them straightaway. In such an instance, please also submit a copy of the Parent Complaint Form to the Head of School. The form is available as an attachment at the end of this handbook.

You will need to make an appointment with the Head of School by contacting the Administration Office or emailing the Head of School directly with the details of your complaint. You may take a friend or relative to the meeting if you wish, or ask our Administration Team to provide assistance with translation where necessary. Formal Complaints will be dealt with and a written response sent to parents by the Head of School within two working days.

If you still have concerns following your meeting with the Head of School, you can make a Formal Complaint to the School Director or to the Thai Principal. The School Director or the Thai Principal will contact you to discuss the problem; you will usually be invited to a meeting to discuss this further. A full investigation of the complaint will then be started which may take up to one week. You will receive a written response to your complaint.

Unresolved Formal Complaints: If you are still not satisfied, you may wish to make a formal complaint to the School Board. Formal Complaints to the School Board should only be made once the procedures for Informal Complaints and Formal Complaints have been followed. The School Board will then assign a Review Committee of three members to investigate your complaint and propose a solution. You will be invited to attend the committee meeting, accompanied by a friend or relative if you wish, and to put your side of the matter. Heads of School and teachers involved will also attend to give their account.

Complaints against other pupils: Under no circumstances should parents directly approach another HeadStart pupil in order to resolve issues. If a parent has a complaint about the behaviour of another pupil, they should inform the Homeroom Teacher or the Primary Deputy Head of Pastoral Care as soon as possible.

School Documents & Policies

Please find below important documents available for download.